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CUSTOMER SERVICE -
PROFESSIONAL RECEPTIONIST SKILLS |
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Course Overview |
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People involved in communicating with
‘customers'
(from candidates to clients, and beyond) will find
this workshop enhances their skills and confidence
in Reception work. |
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This
one-day training is valuable to people working in
professional, commercial and industrial offices with
little or no formal training in reception work. This
program has been designed to give confidence and
enhance the skills of those who are in the front
line of customer contact or who wish to pursue a
career within this field and therefore responsible
for projecting the company image. |
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Content |
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The
receptionist’s role – the receptionist and the
organisation
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Effective communication skills – how to
communicate speaking effectively, and the use of
body language
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Receiving visitors – the reception area,
appointments, introductions
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Telephone etiquette
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Develop telephone techniques for answering
calls, putting callers on hold, transferring
callers and taking messages
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Learn
techniques for responding to customers’
complaints, upset or anger, to ensure a positive
outcome for the customer and the service
provider.
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Methodology |
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This course is
delivered in small groups. Participants will
experience an informative and balanced (practical
and theoretical) program. They will learn in a
supportive environment and be challenged to develop
their potential by putting the principles into
practice. For more information contact our friendly
staff or send an email to
enquiries@stonescollege.com.au
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