Administration Certificate III in Business                 (BSB30101)     Course Overview This course is designed to provide participants with the knowledge to perform a range of intermediate administrative skills in the areas of information technology, communication, teamwork and record keeping, particularly in customer services in a small to medium sized enterprise.   Underpinning skills  Equivalent to Certificate II in Business   Course Length  Full-time participants: 20 weeks maximum Average contact hours: 24 hours per week   Study Pathways  As a graduate of this course, you are eligible to enrol in: Certificate IV in Business Certificate IV in Business Administration   Career Opportunities  Graduates will gain the skills and knowledge to undertake administrative roles such as: Personal Assistant Administrative Assistant Receptionist   Course Accreditation All courses are accredited and aligned with national competency standards   Full-time students may apply for Youth Allowance, AUSTUDY or ABSTUDY.   Course Content You are required to complete 12 units. This must include a minimum of 8 units from the Common Business units listed below and 4 units from the Business Services Training Package   Common Units - 8 units required Nominal Study Time BSBCMN301A Exercise initiative in a business environment 20 hours BSBCMN302A Organise personal work priorities and development 30 hours BSBFLM303A Contribute to effective workplace relationships 40 hours BSBCMN304A Contribute to personal skill development and learning 30 hours BSBCMN305A Organise workplace information 20 hours BSBCMN306A Produce Business Documents 40 hours BSBCMN307A Maintain Business Resources 30 hours BSBCMN308A Maintain Financial Records 60 hours BSBCMN309A Recommend Products and Services 30 hours BSBCMN310A Deliver and monitor a service to customers 40 hours BSBCMN311A Maintain workplace safety 40 hours BSBCMN312A Support innovation and change 40 hours BSBCMN313A Maintain environmental procedures 30 hours BSBCMN314A Utilise a knowledge management system 50 hours BSBCMN315A Work effectively with diversity 30 hours BSBCMN316A Process customer complaints 30 hours BSBCMN317A Meet customer needs and expectations 35 hours BSBCMN318A Write simple documents 30 hours   Specialist Administration Units – 4 units required Nominal Study Time   BSAMED301A Use advanced medical terminology 40 hours BSAMED302A Prepare and process medical accounts 45 hours BSBADM302A Produce text from notes 30 hours BSBADM303A Produce texts from audio transcription 30 hours BSBADM304A Design and develop text documents 50 hours BSBADM305A Create and use databases 25 hours BSBADM306A Create electronic presentations 20 hours BSBADM307A Organise schedules 15 hours BSBADM308A Process payroll 20 hours BSBADM309A Process accounts payable and receivable 40 hours BSBADM310A Maintain a General Ledger 20 hours