Administration Certificate II in Business                   (BSB20101)   Course Overview This course is designed to provide participants with a range of basic administrative skills in the areas of information technology, communication, cash handling, teamwork and record keeping.   Underpinning Skills Equivalent to Year 10 English and Mathematics   Course Length Full-time participants: 20 weeks maximum Average contact hours: 24 hours per week   Study Pathways As a graduate of this course, you are eligible to enrol in: Certificate III in Business Certificate III in Business Administration Career Opportunities Graduates will gain the skills and knowledge to undertake entry level administrative roles such as: Receptionist Administrative Assistant Clerical Officer Course Accreditation  All units are accredited and aligned with national competency standards.  Full-time students may apply for Youth Allowance, AUSTUDY or ABSTUDY.   Course Content The suggested Certificate II in Business program consists of twelve common units, plus one week of work experience.   Common Units Nominal Study Time BSBCMN201A Work effectively in a business environment 30 hours BSBCMN202A Organise and complete daily work activities 20 hours BSBCMN203A Communicate in the workplace 40 hours BSBCMN204A Work effectively with others 15 hours BSBCMN205A Use business technology 30 hours BSBCMN206A Process and maintain workplace information 40 hours BSBCMN207A Prepare and process financial/business documents 30 hours BSBCMN209A Provide information to clients 35 hours BSBCMN211A Participate in workplace safety procedures 20 hours BSBCMN212A Handle mail 20 hours BSBCMN213A Produce simple word processed documents 60 hours BSBCMN214A Create and use simple spreadsheets 20 hours BSBCMN215A Participate in environmental work practices 20 hours BSBCMN216A Create customer relationships 20 hours BSBCMN217A Process customer feedback 30 hours   Elective Unit Nominal Study Time   Work experience 30 hours